FAQ

Products

We offer a wide range of jewelry, including bracelets, necklaces, earrings, and dog tags and Christmas Tree Ornaments.

Absolutely. Our jewelry is crafted with durable, high-quality materials to ensure long-lasting beauty.

Currently, we do not offer customization unless you order quantity, we cannot make 1 o3 of an item. Also, delivery time will have to be changed from our current delivery schedule.

Yes, our dog tags are © Copyrighted, ensuring authenticity and quality.

Yes, we provide sizing for each product to help you find the perfect fit. Some items cannot be made larger or smaller.

Your jewelry should not be placed in water. Use a soft cloth to remove fingerprints. In some situations, /activities no jewelry should be worn whether it is ours, or 14KT, 18KT Gold, or Silver.

Email us with your question and your phone number. We may be able to answer you by phone. We hope you will understand that during Special Occasions/Holidays such as Valentines Day, Mother’s Day, Christmas response may be delayed.

Shipping

Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.

We offer various shipping options with estimated delivery times provided at checkout.

Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.

If your order is damaged or incomplete, please contact our customer support team within 3 days of receipt.

If you miss the delivery, follow the instructions provided by the shipping carrier for re-delivery or pickup.

Yes, we offer expedited shipping options for those who need their orders quickly. Please email us in advance of ordering, along with your phone number so we can discuss the shipping and prices of each carrier.

If your order is significantly delayed by the carrier there is not much we can do. When you call the Post Office most of the time they do not answer, we can get in touch with FedEx.

Returns & Exchanges

We accept returns within 30 days of delivery for eligible items. Please see our Returns page for details.
To start a return or exchange, please contact our customer support team for instructions.
Personalized or customized items are typically non-returnable. Please check our Returns page for details.
Returns and exchanges are typically processed within 5-7 business days after we receive the items.

Billing

We accept major credit cards, PayPal, and other secure payment methods.
Your credit card is charged at the time of order placement.
Yes, we use industry-standard encryption to protect your payment information.

Order

Unfortunately, we cannot guarantee changes once an order is placed. Please review your order carefully before confirming. We try to ship almost immediately after you order so it is impossible after it is shipped, to change shipping or what is in a order. But you can try. It is important for you to include your phone number, that is the quickest response.

You can check your order status by logging into your account or by using the order tracking information provided in your confirmation email.

If you receive the wrong item or an incorrect order, please contact our customer support team for prompt resolution. We do make mistakes and we act quickly